Guides
Get more Google reviews, minus the awkward asking.
Short, practical reads for any local business. Trades, cafés, clinics, whoever, the playbook’s the same.
5 min read
How to ask for Google reviews (without it being weird)
Who to ask, when to ask, and why a text beats the awkward face-to-face ask, for any local business.
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6 min read
Review request SMS templates that actually get answers
Three copy-paste texts that get customers to leave a Google review, plus the mistakes that kill response rates.
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7 min read
Google review rules in Australia: what’s allowed, what gets you suspended
Google’s policies, the Australian Consumer Law, and the Spam Act, in plain English, so you can collect reviews safely.
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5 min read
How to respond to a 1-star review (without making it worse)
Stay calm, reply publicly, take it offline, and what never to write, plus how a bad review handled well can win you work.
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6 min read
Google Business Profile setup checklist for local businesses
Claim your listing, nail your categories, photos, hours and services, then grab the review link that makes it all pay off.
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5 min read
Why happy customers don’t leave reviews (and how to fix it)
It’s not you. Friction, timing and the ask itself kill most reviews before they happen. Here’s how to remove all three.
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